Frequently asked questions
What is the quickest way to contact you for account/order issues and questions?
The quickest and most efficient way to get a hold of us for questions regarding your account and orders is by emailing us directly at orders@limacoffeeroasters.com. We recommend reaching out in the morning for the quickest response. It is monitored Monday - Friday.
What is the return policy?
We do not accept returns. Given that coffee is a food product, once it goes out our doors we cannot guarantee its quality if it is returned to us. To avoid any issues with returned beans we will not accept any bags back.
Are any purchases final sale?
We may be able to cancel and refund orders in some cases, especially if we are notified before the order is ready to be picked up or shipped. To know for sure, the best course of action is to email us at orders@limacoffeeroasters.com so we can assess the situation and get back to you as soon as possible.
After an order has shipped or has been picked up, it is final.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and size of your order. We typically shoot to roast, package, and ship orders within 3-5 days after an order has been placed.
Where are your products manufactured?
All of our coffee bean offerings are roasted and packaged in Fort Collins, CO. To find out more about each roast, visit their respective product pages from the catalog page.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you finalize your purchase. We recommend selecting USPS for orders under 20 lbs and UPS for orders over 20 lbs for the best rates.